Support Center
Find answers to common questions or contact our support team
Documentation
Comprehensive guides and API references
Email Support
Get help via email
webnoxbackend@gmail.com
Live Chat
Chat with our support team in your dashboard
Getting Started
How do I create an account?
Click the 'Sign Up' or 'Get Started' button on our homepage. You can sign up using your email address or through Google OAuth for quick access.
Do I need a credit card to start?
No, you can start with our free plan. A credit card is only required when you choose to upgrade to a paid plan.
What is the free plan limit?
The free plan includes a limited number of validations per month. Check our pricing page for current limits.
API & Integration
How do I get an API key?
After creating an account, navigate to the 'API Keys' section in your dashboard. Click 'Create API Key' to generate a new key.
What is the API rate limit?
Rate limits depend on your subscription plan. Free plans have lower limits, while paid plans offer higher throughput. Check your plan details in the dashboard.
How do I integrate the API?
Visit our Documentation page for detailed integration guides, code examples, and SDKs for popular programming languages.
Billing & Plans
How does billing work?
Subscriptions are billed monthly or annually in advance. You'll be charged automatically at the beginning of each billing cycle.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.
Do unused credits roll over?
Credits are valid for the duration specified in your plan. Check your plan details for specific expiration policies.
Technical Support
What is the accuracy rate?
Our email validation service maintains a 99.9% accuracy rate through advanced algorithms and real-time verification.
How do I validate bulk emails?
Use the 'Bulk Validation' feature in your dashboard. Upload a CSV file or use our API to validate thousands of emails at once.
What happens if validation fails?
Failed validations don't consume credits. Only successful validations count toward your usage.
Still Need Help?
Our support team is here to assist you